Privacy Policy

Applies to website visitors. This Privacy Policy explains how Architect Designs LTD (Company No. 15900040) (“Architect Designs”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our website, contact us, or request information.

1. Who we are

Data Controller: Architect Designs LTD (Company No. 15900040)

Registered office and trading address: 102 Ternata Drive, Monmouth, Wales, NP25 5UY

Contact (privacy and legal): legal@architectdesigns.co.uk (email only)

2. What personal data we collect

2.1 Data you provide

When you fill out website forms, contact us, book a call, or communicate via live chat, we may collect:

• your name, email address, and phone number;
• your postcode and/or address (if provided);
• project-related information (for example, what you want to build, your goals, and budget ranges);
• any photos, documents, or details you choose to share (for example, plans); and
• communications content (messages, enquiries, and correspondence).

Please do not send special category personal data (such as health information) unless we explicitly request it and it is strictly necessary.

2.2 Data collected automatically (website usage)

When you browse our website, we may collect technical and usage information such as:

• IP address and approximate location (derived from IP);
• device type, browser type, operating system; and
• pages visited, time spent, and interaction data.

2.3 Cookies and analytics (opt-in)

We use cookies and similar technologies. Where you opt in via our cookie banner, we use:

• Google Analytics to understand site performance; and
• Microsoft Clarity to understand how visitors interact with pages (e.g., heatmaps and interaction patterns).

Analytics scripts are loaded only after opt-in. For details and controls, see our Cookie Policy.

3. How we use your data

We use your personal data to:

• respond to enquiries and requests;
• provide information about our services and availability;
• book and manage calls and appointments (where requested);
• improve our website and visitor experience (where you opt in to analytics);
• maintain the security of our website and systems; and
• keep records of communications to support customer service and dispute resolution.

4. Lawful bases for processing

We rely on one or more lawful bases under the UK GDPR depending on the context:

• Legitimate interests: to respond to enquiries, operate and protect our website, and improve user experience (including analytics where opted in).
• Contract / pre-contract steps: where you ask us to take steps toward providing services (for example, preparing a quote or arranging a survey).
• Consent: for non-essential cookies/analytics and for marketing where consent is required.
• Legal obligation: where we must keep certain records.

5. Who we share your data with

We do not sell personal data and we do not share personal data with third parties for their own direct marketing. We may share personal data with:

• Service providers that help operate our website and communications (for example, hosting, booking tools such as TidyCal, and live chat providers).
• Analytics providers (Google Analytics and Microsoft Clarity) where you opt in to analytics cookies.
• Professional advisers and authorities where required (for example, legal advisers, accountants, insurers, regulators).

6. International transfers

Some providers may process data outside the UK. Where international transfers occur, we apply appropriate safeguards required by law (such as contractual protections) where applicable.

7. Retention

We keep personal data only as long as necessary for the purposes described above.

• Enquiries and non-converted leads: up to 3 years, unless you ask us to delete it earlier and we have no lawful reason to keep it.
• Booking and communication records: retained as needed for service quality and dispute handling.

8. Security

We use appropriate technical and organisational measures designed to protect personal data. Access is restricted to those who need it for legitimate business purposes. No method of transmission over the internet is completely secure, but we maintain safeguards appropriate to the nature of the data we handle.

9. Your rights

Subject to legal requirements and exceptions, you may have rights including access, rectification, erasure, restriction, portability (where applicable), and objection. To exercise your rights, email legal@architectdesigns.co.uk. We may need to verify your identity.

10. Complaints

If you have concerns about our handling of personal data, contact us at legal@architectdesigns.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Changes

We may update this policy from time to time. The last updated date at the top indicates when it was most recently revised.

12. Contact

Architect Designs LTD
102 Ternata Drive
Monmouth, Wales, NP25 5UY
Email: legal@architectdesigns.co.uk