Terms and Conditions

Applies to consumer clients. These Terms and Conditions (“Terms”) form the contract between you and Architect Designs LTD (Company No. 15900040) (“Architect Designs”, “we”, “us”).

Company address: 102 Ternata Drive, Monmouth, Wales, NP25 5UY. Contact: legal@architectdesigns.co.uk.

1. Contract structure

Your contract with us typically consists of:

• these Terms;
• your agreed scope/proposal/statement of work (the “Proposal”);
• any agreed milestones and payment schedule; and
• the documents referenced in these Terms (including our Cancellation and Refund Policy and Consumer Privacy Policy).

If there is a conflict, the Proposal will usually take priority for scope and deliverables, and these Terms will apply to all other matters unless we agree otherwise in writing.

2. Services

We provide residential architectural services for consumer clients in England and Wales. Services are typically delivered in milestones such as:

• Survey/Measured Survey;
• Concept Design;
• Developed Design;
• Planning Submission (as your agent); and
• Technical Pack (including building regulations deliverables, where purchased).

Some parts of the service may be delivered via subcontractors appointed and paid by us (for example, structural calculations and technical pack work), as described in Section 8.

3. Planning submissions (agent role)

Where we submit a planning application, we do so as your agent, on your behalf. You are responsible for confirming that information you provide is accurate and complete. Local planning authorities may publish planning application information as part of their public processes.

4. No guarantees

Planning decisions, council timelines, third-party performance, and build costs are outside our control. We do not guarantee:

• planning approval;
• specific timeframes for third-party decisions;
• builder costs, availability, or workmanship; or
• that your project will be delivered to any particular construction budget.

5. Your responsibilities

To help us deliver the Services efficiently and accurately, you agree to:

• provide accurate and complete information and respond to reasonable requests;
• provide safe access for surveys and appointments;
• review and approve deliverables in a timely manner; and
• ensure you have authority to request work on the property (for example, as owner or with owner consent).

If delays occur because required information, approvals, or access are not provided, timelines may move and additional costs may apply where reasonably incurred and confirmed with you in writing.

6. Fees, stage payments, and invoices

Fees and milestone payments are set out in your Proposal and/or invoice. We use staged payments aligned to milestone delivery and scheduling.

6.1 When payments are due

Payments may be due in advance of scheduled milestones. For example, where structural calculations are scheduled, payment may be due no later than 5 working days before the scheduled start of that service.

6.2 Suspension for non-payment

If a stage payment is not received by the due date, we may suspend the relevant service until payment is received. Delivery timelines may move accordingly.

7. Changes to scope and additional work

Projects can evolve. If you request changes outside the agreed scope, we will confirm any additional fees and timeline impacts before proceeding. We are not required to start additional work until the change is agreed in writing.

8. Subcontractors and third parties

We may use subcontractors appointed and paid by us to deliver parts of the Services. We remain your primary point of contact and manage subcontractor outputs within the agreed scope.

Builder introductions: where we introduce builders, this is an introduction-only service. We do not receive referral fees for introductions. Any build contract is between you and the builder, and we are not responsible for builder performance unless we separately agree in writing to provide construction-phase project management within a defined scope.

9. Intellectual property and use of deliverables

Unless we agree otherwise in writing:

• we (or our licensors) own intellectual property in our drawings, designs, documents, and deliverables;
• once you have paid all amounts due for the relevant milestone, we grant you a licence to use the deliverables for your project at the property address covered by the Proposal; and
• you must not reuse deliverables for another site or project, or allow third parties to do so, without our written permission.

10. Cancellation, refunds, and pausing

Cancellations and refunds are governed by our Cancellation and Refund Policy. Survey cancellation rules, milestone refunds, project pauses, and price uplift rules are set out there.

11. Distance purchase cancellation (14-day period)

If you purchase services online or by phone, you typically have a 14-day cancellation period from the day your contract is formed. If you request that we start services within that period, you acknowledge that you may need to pay for work completed up to the cancellation date and any committed costs if you cancel after work has started.

12. Complaints

If you have a complaint, contact your architect first for escalation and a case ID. If you do not receive a response within 15 working days, email escalations@architectdesigns.co.uk with your case ID as the subject line.

13. Data protection

Our handling of personal data is explained in our Consumer Privacy Policy and Data Processing Addendum.

14. Limitation of liability

Nothing in these Terms limits liability where it would be unlawful to do so.

Subject to the above, and to the maximum extent permitted by law, we are not liable for losses that arise from:

• third-party decisions (including council planning decisions) or third-party delays;
• builder performance, workmanship, programme, or pricing where we only introduced the builder;
• issues caused by inaccurate or incomplete information you provide; or
• events outside our reasonable control (see Section 16).

We will not be liable for indirect or consequential losses.

15. Notices and communications

Legal notices and formal communications should be sent by email to legal@architectdesigns.co.uk. We may communicate with you using the contact details you provide, including email, phone, SMS, and WhatsApp where used.

16. Events outside our control

We are not responsible for delays or failure to perform where caused by events outside our reasonable control, including severe weather, illness, supplier disruption, utility outages, or council system outages. Where possible, we will notify you and agree a revised timeline.

17. Changes to these Terms

We may update these Terms from time to time. Updated Terms will apply to new purchases. For ongoing projects, changes will not apply unless we agree otherwise in writing.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes, subject to any consumer rights that apply.

19. Contact

Questions about these Terms? Email legal@architectdesigns.co.uk.